Director of Student Communications
- Tarrant County College District
- Location: Fort Worth, Texas
- Category:
Admin-Public Relations, Marketing and Communications
- Posting Date: 05/25/2023
- Application Deadline: Open until filled
Job Description
Job Title
Director of Student CommunicationsPosting Number
F005548Position Status
Full TimeAssignment Length
This field only applies to FacultyGrant Funded
NoCategory
APTClass Code
12Pay Rate
Commensurate with education and experienceLocation
DistrictDepartment
DT Student AffairsJob Summary
Reporting to the District Director of Student Affairs, the Director of Student Communications is responsible for managing inbound and outbound communications for the College, leading strategic initiatives for the department, building and executing campaigns, and managing day to day operations of the Information Center.
Primary Duties and Responsibilities
Essential Performance Requirements*
- Oversees activities of the Information Center to assure consistent and accurate responses to general information inquiries, appropriate referrals for more specific or complex inquiries, timely response of voicemail, email, social media, texting, or other emerging technologies
- Evaluates, designs, and, with approval, implements strategic updates to standard operating procedures and new technology to improve Information Center operations and student communications success
- Collects and compiles appropriate content from appropriate TCC offices and functional units to disseminate information through the Information Center
- Develops and implements Student Affairs departmental student communication campaigns and coordinates compilation of a collegewide student communication campaign calendar with other functional units
- Ensures timely and accurate completion of scheduled student communication campaigns focused on elements such as recruitment, retention, and completion
- Analyzes departmental metrics, student events, and other data to determine workflow, schedules, and priorities so Information Center activities are aligned and assure audiences are served in a timely and compliant manner
- Maintains appropriate recorded announcement menus, scheduling changes as necessary based on the time of day, day of week, holidays, and expected or unexpected events
- Compiles work volume statistics for tracking purposes and maintains records of customer service requests and opportunities for improvement
General Supervision and Management
- Provides leadership and supervision for all Information Center team members
- Determines on-going training to all Information Center employees to assure customer service, mastery of TCC basic information and competent use of system tools
- Monitors employee demeanor, technical accuracy, appropriate decisions in responding to or referring calls and messages, to ensure good customer service and conformity to office and College regulations, policies, and procedures
Service Excellence
- Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through the Tarrant County College
- Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
- Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of the District Director of Student Affairs
*Performs Other Related Tasks as Required
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
- Master’s degree and five (5) year’s working experience related to the Essential Performance Requirements; or an equivalent combination of education, training, certification, and related experience
- Three (3) years’ experience supervising (e.g., managing, evaluating the performance of others; leading projects or processes)
Preferred Qualifications
- Degree or coursework in Business, Communications, Student Affairs, Student Development, or related field
- Experience working in higher education
- Bilingual in English and Spanish written and verbal communication
Knowledge, Skills and Abilities
- Knowledge of IX, the Clery Act, Title VI, Title VII, VAWA, ADA, and ADAAA
- Knowledge of college practices, policies, procedures, and processes
- Skilled in oral and written communication including excellent customer service and interpersonal skills working with diverse populations
- Skilled using CRM, Datatel, and tracking applications and enterprise systems, including word processing, spreadsheet, and presentation software
- Ability to work effectively in a collaborative environment and a setting that is diverse and urban
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
- Ability to analyze data and provide sound recommendations to improve student experiences
- Ability to delegate and work collaboratively with staff and faculty to meet College and campus deliverables
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Posted
05/25/2023Contact
Renetta Wright*
maria.rivera@tccd.edu