Account Executive, Ticket Sales, Service & Retention
- University of Notre Dame
- Location: Notre Dame, Indiana
- Category:
Admin-Sales
- Posting Date: 03/16/2023
- Application Deadline: Open until filled
Job Description
A Message from the University
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Job Title
Account Executive, Ticket Sales, Service & RetentionJob Description
Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education; Excellence; Faith; Tradition; and Community guide us in the work we do each day. We are eager to attract, recruit, and retain individuals who positively contribute to a collaborative, inclusive working environment where all may thrive.
Building on the University’s Spirit of Inclusion, we are committed to the work needed to cultivate sustainable progress and change. As a prospective member of Notre Dame Athletics, we encourage you to apply if you embrace, embody, and demonstrate a commitment to the aforementioned values.
Building on the University’s Spirit of Inclusion, we are committed to the work needed to cultivate sustainable progress and change. As a prospective member of Notre Dame Athletics, we encourage you to apply if you embrace, embody, and demonstrate a commitment to the aforementioned values.
As a member of the Notre Dame Athletics Sales, Service and Retention team the Account Executive is primarily responsible for driving revenue and achieving predetermined sales goals around securing and retaining football, men’s and women’s basketball and hockey ticket and hospitality revenue including but not limited to season tickets, community clubs, full and partial season memberships, hospitality packages, VIP experiences, incremental events and group ticket packages. We are seeking an experienced team member with a positive, results-oriented approach to collegiate ticket sales, who can communicate clearly across all platforms and work diligently and independently to identify and secure new. This position is responsible for a book of 500+ clients and will be expected to generate hundreds of thousands of dollars in sales annually.
- Responsible for offering a full menu of seating and ticket opportunities for Notre Dame football, men’s basketball, women’s basketball and hockey ticket packages. Identify and manage a portfolio of 500+ season ticket members, group and individual ticket purchasers with a specific interest and affiliation with Notre Dame athletics.
- Execute outreach to all potential customers through prospecting, cold calling/texting/emailing and referrals from existing customers. The candidate will be accountable for certain levels of activity (calls made/appointments set) and for achieving predetermined sales goals. Using primarily online digital strategies, in addition to phone and in-person outreach, the candidate will be required to cultivate the ticket members’ relationship with Notre Dame athletics.
- Assist with managing and stewarding existing season ticket members. Serve as a main point of contact for general ticket inquiries that come through inbound phone calls, email and social media. Work in conjunction with Notre Dame’s ticketing staff to promote and generate sales on all events while providing a great fan experience.
- Effectively use Salesforce/CRM to maintain accurate records of all clients and prospect interactions. Assist with managing and stewarding existing commitments and payments from season ticket members.
#LI-SH1
Minimum Qualifications
- Bachelor’s degree (business, marketing or communications preferred)
- 1 to 2 years experience
- Prior experience working in professional, collegiate or entertainment industry is a plus
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external customers
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Ability to handle heavy volume of outbound and inbound calls and emails
- Excellent interpersonal written and verbal communication skills
- Proficient in software programs including Salesforce/CRM and Paciolan
- Strong time management and organization skills with an attention to detail
- Ability to work collaboratively in a team-oriented, “team-first” environment
- Competitive desire to be the best
- Must be willing to work non-traditional hours including nights, weekends and holidays
Department
Sales, Service and Retention (11001)Family / Sub-Family
External Relations / TicketingCareer Stream/Level
EIC 1 AssociateDepartment Hiring Pay Range
Commensurate with ExperiencePay ID
Semi-MonthlyFLSA Status
S1 - FT ExemptJob Category
AthleticsJob Type
Full-timeSchedule: Days of Week & Hours
Schedule: Hours/Week
40Schedule: # of months
12Job Posting Date (Campus)
03/16/2023Job Posting Date (Public)
03/16/2023Job Closing Date
04/10/2023Posting Type
Open To All ApplicantsPosting Number
S23846Quick Link for Internal Postings
https://jobs.nd.edu/postings/30117