View Jobs in All Categories:

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.

Competitive salary available based on qualifications, experience and education of the selected candidate.

Summary

Information and Technology Services (ITS) is looking for a Salesforce Administrator Intermediate to join the Enterprise Applications Services (EAS) Salesforce Center of Excellence (SFCOE) team with in ITS.

You will support and maintain the enterprise-level Salesforce platform, with an emphasis on configuration, Flow, Data Loader, ETL integrations, lightning page layouts, dashboards and reporting.

This position is a two-year term limited position.

Who We Are

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Responsibilities*

• Work with the SFCOE to guide users in formulating requirements, advise on alternatives and on the possible effects of new or revised processing analysis  
• Help integrate multiple systems with Salesforce, including internal proprietary and third-party applications
• Help develop customer-focused solutions using technical design skills and relationships with internal groups
• Develop, test and enforce application standards and procedures
• Perform basic administrative tasks such as user account maintenance, report building, sandbox deployments
• Manage data quality, including updating records, deduplication, and archiving of old data
• Stay up-to-date with Salesforce best practices and new features

Required Qualifications*

• Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience. 
• Experience applying appropriate technical tools to perform daily administration tasks, root-cause analysis and service restoration.
• Experience with the Salesforce platform and its different features
• Basic knowledge of SQL and data analysis
• Experience performing daily administration tasks, root-cause analysis and service restoration.
• Experience working as part of a team to meet customer expectations.

Desired Qualifications*

• Salesforce Administrator Certification or Salesforce Platform App Builder Certification
• Experience with complex business systems integration and object-oriented design patterns and development
• Prior experience with the Salesforce Platform, data migration or ETL integration tools

Underfill Statement

UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. The salary range for the intermediate level is $70,916 - $75,000 and the associate level range is $55,787 - $61,985.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.