Job Description
Operating Title
Application Administrator
Long Classification Title
Information Technologist III
Campus Location
Durham
Department
UNH AT Application Admin/Management
Summary of Position
Under general direction, provide administrative software configuration, feature integration, technical support, troubleshooting, and system maintenance for the portfolio of software applications used and maintained by UNH Academic Technology. These applications include, but are not limited to learning management, media hosting and delivery, student response, student success, campus portal, web surveying, lecture capture, web conferencing, and teaching evaluations. Apply knowledge of UNH business practices and policies and the role of products within the broader Information Technology ecosystem to obtain optimum results. Stay current with the latest versions, issues, and user communities surrounding specific products as well as overall trends and advancements in educational technologies and their support. Maintain broad knowledge of application administration practices across the entire portfolio of applications. Collaborate effectively with application user support and training staff to maximize utilization of application features. Follow defined IT best practices. Participate in other Academic Technology project work as assigned.
Acceptable minimum level of education
Bachelor's
Acceptable minimum years of experience
3-5 years
Additional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
Posting Number
PS3778FY22
Other minimum qualifications
Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years.
Familiarity with web-based, cloud-based, software-as-a-service applications
Ability to work collaboratively
Capable of troubleshooting complex problems
Able to prioritize workload and multi-task in a fast-paced environment
Additional Preferred Qualifications
Knowledge of information security best practices
Familiarity with ITIL/IT Service Management practices
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/53465Percent Time Information (FTE)
1.00
Grade
23
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
Posting Date
02/21/2023
Open Until Filled
Yes
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
No
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
Drivers License and Physical Requirements. Please check all items that apply.
None applicable
Duty/Responsibility
Perform application administration activities for a broad range of diverse SaaS (cloud) systems including monitoring application health, implementing configurations, creating user accounts, maintaining permissions, and creating various data sets within the AT application portfolio. Perform and review data provisioning and other scheduled jobs. Keep all administration procedure documentation and testing guides up to date with latest information, keeping logs of decisions and implementation dates. Report on utilization of tools and features using built-in functionality.
Duty/Responsibility
Perform routine validation processes to validate both test and production environments following vendor upgrades.
Duty/Responsibility
Assist the AT application user support staff with access and technical resources to review new features and configuration updates.
Duty/Responsibility
Provide service and support to system end users including help with configuration and provisioning requests and troubleshooting reported issues and bugs. Work with other administrators, UNH system owners, and SaaS vendors to resolve issues in a timely manner.
Duty/Responsibility
Participate as a core team member on major system upgrades and other Academic Technology projects as assigned. Contribute ideas and expertise, investigate and develop skills in new technologies required for these projects.
