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Job Description

Chief Executive Officer

The Holyoke Health Center (HHC) is seeking a Chief Executive Officer (CEO) to lead the organization with a strategic vision to meet the needs of the diverse community it serves in the changing healthcare environment. HHC has demonstrated capacity as a highly respected statewide and national leader in health care delivery innovation, advocacy, responsive programming, and expertise in the care of high-risk populations.

This is an opportunity for a seasoned healthcare executive to lead a high performing health center as it continues to improve access and clinical outcomes for the individuals and families it serves. The next CEO of HHC will have the opportunity to build on a substantial foundation of success to increase access to comprehensive, patient-centered and integrated care to the residents of Western Massachusetts.

The next CEO will be joining HHC during a pivotal time. We seek candidates who bring experience leading a growing, complex system in a time of transformational change in the delivery and financing of healthcare. Anticipating, adapting, and innovating new operational, care delivery, and financial models will be a critical factor for future success. The next CEO will advance initiatives that will optimize performance and improve the health of communities we serve.

HHC is one of the largest Federally Qualified Health Centers (FQHC) in Western Massachusetts, striving to improve and maintain the health of individuals and families in the Holyoke-Chicopee and surrounding communities. HHC serves one of the most underserved areas in Massachusetts with the second highest percentage of its families living in poverty in the state. Additionally our service area is home to the highest percentage of Latino-identified residents in the state and has the highest per capita percentage of Puerto Rican residents in the country, outside of Puerto Rico. Our patient population mirrors our service area population with over 72% of our patients receiving Medicaid and 64% of our patients identifying as Hispanic/Latino.

HHC is a state-of-art provider of highly accessible, culturally competent and patient-centered adult and pediatric primary care. HHC’s services include an onsite 340B pharmacy, primary medical care, and integrated oral health and behavioral health services. HHC has two full service medical, dental, and pharmacy sites; one located in downtown Holyoke, MA and the second located in Chicopee, MA.

Providing care to over 22,000 patients through over 100,000 visits annually, HHC is staffed with over 300 employees including a clinical staff of more than 30+ full and part-time physicians, nurse practitioners, 6 family nurse practitioner residents and 12 full and part-time dentists and 10 dental residents. HHC also has a large innovative Pharmacy that is fully integrated with our medical services and providers, and includes residency and pharmacy student teaching programs. HHC is accredited by JCAHO and recognized as a Level 3 Patient Centered Medical Home by the NCQA.

HHC is a founding member of C-3, a statewide Accountable Care Organization that now includes 19 health centers and has become the primary insurer for 60% of our patient population. The candidate will join the C-3 Board of Directors and will be expected to help lead the continuing development of this successful and innovative organization.

To be credible in this role, the CEO should be a seasoned executive with extensive executive leadership experience within a hospital or integrated health system and a mission driven commitment to quality patient care. He or she should be a confident and energetic leader, with a balance of creativity, strategic thought, compassion and strong financial and operational acumen. The next CEO will be a values-driven leader with an unwavering level of integrity and a track record of success implementing strategic growth and achieving strong financial, operational, and quality performance. The CEO should be viewed as a highly effective communicator and trusted relationship builder. The CEO must be a system thinker and understand the importance of balancing local and enterprise interests. Candidates should be viewed as a visible community leader and understand the importance of a health system to the local Holyoke community.

Most significant, the new CEO will assume the mantle of leadership from the highly regarded CEO who is about to retire. The new CEO must perpetuate the strategic and operational leadership required to both drive and absorb significant growth in the coming years. Reporting to the Board of Directors, and leading a dedicated, cohesive and effective senior leadership team, the technical requirements for the successful candidate include:

• An accomplished health care executive with ten+ years of experience in non-profit or for-profit health care organizations, with a track record of strategic achievement, preferably in an FQHC with primary health care elements required.
• Must have a graduate or post graduate degree in health, public health business or non-profit management or related discipline.
• Ideally s/he understands the dynamics of health care reform and changes in reimbursement parameters.
• An advocate who is able to find common ground and balance the needs and agendas of competing stakeholders, as well as Board and staff
• Successful at developing and nurturing partnerships and working collaboratively with other individuals and organizations, including government, not-for-profit, medical, public health, community and business.
• Rapidly develop a vision for the opportunities for HHC in the current period of healthcare reform and changing delivery system models.
• The ability to lead a complex organization through significant change with capability in the areas of planning, execution, operations, people leadership and financial acumen.
• A successful influencer who can interact effectively with diverse groups of stakeholders such as providers, clinical professionals, healthcare administration, and staff.
• Effective communicator with the ability to expand the agency’s visibility, influence and impact.
• Provides oversight and leadership to ensure all activities and operations are carried out in compliance with local, state, and federal regulations, Joint Commission, NCQA standards, HRSA and other HHC regulatory agencies and specialty accreditations.
• A proven record of successfully developing and engaging with a Board of Directors, keeping them informed about internal and operating performance as well as the external and environmental factors impacting HHC’s opportunities and overall performance.
• Demonstrate leadership and commitment to diversity, social justice and health equity, policies and programming in the organization as well as in the community.
• Expertise in building multidisciplinary teams with emphasis on building trust, influencing people and driving outcomes.
• Having thrived in a highly visible role before a wide range of stakeholders, including professional and community interests.
• Skill at “building bridges” with health care and community organizations, creating referral sources to advance the mission of HHC and possibly develop new revenue streams.
• Recognized for integrity; thoughtful, honest and fair.
• Experience in transforming, growing and improving organizational performance.
• Demonstrated experience developing and driving strategic outcomes.
• Provides oversight and leadership in areas of grants and the development and execution of new comprehensive program funding strategies that will generate revenues to support HHC’s strategic vision.
• Demonstrate excellent listening skills with strong interpersonal skills who is open to new ideas and alternative ways of doing things.
• Experience with quality improvement methodologies and demonstrated quality improvement success.
• Experience building coalitions across diverse stakeholders.

Job Type: Full-time

Pay: From $200,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Leadership Experience: 10 years (Preferred)

Work Location:

• One location

Company's website:

• www.hhcinc.org

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place