Job Description

Summary and Duties

If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.  
 
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.  
  
JOB DUTIES
 

• The Academic Advisor serves as a key advocate for students, empowering them to overcome barriers and achieve their educational goals. 
• This position focuses on providing guidance, mentorship, and resources to help students succeed in their academic pursuits.
• Promote an inclusive and welcoming environment for students, understanding and addressing the unique challenges they may face. Advocate for equity in access to resources, educational opportunities, and support services. Collaborate with campus offices and external organizations to ensure their needs are met effectively. 
• Monitor student progress, identify potential barriers, and implement interventions to improve student retention and program completion rates. Conduct regular check-ins with students, offering proactive support and referral to campus resources such as tutoring, counseling, and financial aid assistance. 
• Stay informed about best practices, trends, and research in student success coaching and support services. Attend professional development workshops, conferences, and training sessions to enhance knowledge and skills in serving underserved populations.  

  
ESSENTIAL DUTIES AND RESPONSIBILITIES
 

• Provide individualized advising and support to students.  
• Help students navigate program requirements, course selection, and academic planning. 
• Offer guidance on career pathways, transfer opportunities, and available support services.  Support students in exploring career options, identifying their strengths and interests, and connecting them with relevant resources and job placement opportunities. 
• Assist students in developing academic success strategies, including study skills, time management, and goal setting.  
• Maintain accurate records of student interactions, services provided, and outcomes. Collect and analyze data to evaluate the effectiveness of student success programs, identify areas for improvement, and inform decision-making. Prepare reports and presentations to communicate program impact to college administrators and stakeholders. 
• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES
 
This position will report to the Vice President of Student Affairs.  This position does not have any direct reports. 
  
WORKING CONDITIONS
 
 ADA AND OTHER REQUIREMENTS  
 
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
 
Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Required Qualifications

REQUIRED QUALIFICATIONS
 

• Bachelor's degree from an accredited institution in a relevant field. 
• Five (5) years of related work experience in higher education. 
• Experience using student enterprise software. 
• Ability to provide holistic and student-centered advising, recognizing the intersectionality of students' identities and experiences. 
• Familiarity with student advising and coaching models, counseling techniques, and academic support strategies. 
• Strong interpersonal, database management, organizational, and communication skills. 
• Demonstrated experience in working with diverse stakeholders (faculty, students, and staff).
• Demonstrated ability to work collaboratively with internal and external stakeholders to support student success. 

Preferred Qualifications, Knowledge and Skills

PREFERRED QUALIFICATIONS
 

• Master's degree from an accredited institution in a relevant field. 
• Community college experience preferred. 
• Previous experience working with underserved populations, preferably in an educational or community outreach setting. 
• Sensitivity to the challenges faced by underserved populations and a commitment to promoting educational equity. 

KNOWLEDGE, SKILLS & ABILITIES
 

• Superior student service skills. 
• Experience working with both traditional and non-traditional student populations. 
• Ability to analyze administrative and operational scenarios and reach practical business solutions to optimize available resources. 
• Demonstrated follow-through in implementing policy and procedural changes. 
• Understands leveraging technology in student advisement and enrollment. 
• Excellent interpersonal, verbal, and written communications skills, combined with analytical competency, that can provide directive and persuasive initiatives and explanations 
• Decisive and solutions-oriented work style, positive attitude, and excitement about working across all units of a high-achieving campus environment. 
• Commitment to equity, diversity, and inclusion in education. 
• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

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