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Online Student Services Coordinator
Portland Community College in Portland, Oregon
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Date Posted 03/28/2019
Admin-Student Affairs and Services
Employment Type Fulltime
Application Deadline Open until filled

Online Student Services Coordinator

Requisition ID req275

Department Distance Learning

Campus Sylvania Campus - 12000 SW 49th Ave, Portland, OR 97219

Employment Type Academic Prof - Full Time

Close Date Apply Immediately; This position will close once sufficient qualified applications have been received.

Position Summary

Come join Oregon’s largest community college and one of the best public online learning programs in the country. We’re looking for a dynamic individual who can help serve online students with important wrap-around services. This position includes coordinating services like tutoring, proctoring, outreach and orientation, communication and advocacy for online student needs across the college. You would also be working with other online student services staff in advising and support to improve online student success in a variety of ways.

See the classification description for additional information: https://www.pcc.edu/hr/employment/academic-pro-jobs/online-ss-facilitator/

Candidate Profile

These qualifications, skills and abilities are critical for success in this position. 

Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Job Success Qualifications - In your cover letter, please clearly describe how you meet the following 4 criteria (limit 2 pages total)

1. Experience supporting online students

2. Experience coordinating a program or service

3. Competence working with web applications like wikis, online calendaring, project management tools, content management systems. 

4. Experience researching in areas such as student success, online learning, changes to higher education legislation, etc.

Additional Success Criteria:

Experience creating and organizing content in a Learning Management System

Experience coordinating projects with team members in and outside the department.

Experience advocating for constituent needs on workgroups or committees

Experience evaluating new software programs to meet college/program needs.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Bachelor’s degree in Education with an emphasis in student services (relevant experience may substitute for the degree requirement on a year-for-year basis).

Two years of experience developing online student services, creating instructional and informational material for the internet, and using computers and software to communicate with students.

Position Grade 4

Starting Salary Expectations $47,335 to $50,709 (Step 3); based on qualifications, experience, and internal equity.

Position Grade Salary Range $47335 to $82083 Annual Salary


PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement. 

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions. 

*Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance. 

Paid Leave: (Pro-rated by FTE for Part-Time Employees) 

- Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of services) 

- 1 day of sick leave per month 

- 11 holidays 

- 3 additional personal leave days per year 

For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits

View a complete list of PCC benefits.

Working Conditions and Physical Requirements Work is generally performed in an office setting. Exposure to video display terminals occurs on a regular basis. Work pressure from deadlines and daily interruptions of work flow are expected and occur on a regular basis.

Minimal physical exertion is required. Learned physical skill is required to perform keyboarding function.

Background Check Required Yes

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

Veterans: DD214

Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

*Please mention HispanicsinAcademia.com to employers when applying for this job*
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