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Associate Provost, Academic and Faculty Services
American Public University System in Charles Town, West Virginia
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Date Posted 09/19/2019
Executive-Academic Vice President and Provost
Employment Type Fulltime
Application Deadline Open until filled

The Associate Provost, Academic and Faculty Services provides academic leadership and is responsible for academic processes related to the creation, design, development, and quality assurance of course and program design, assuring the highest quality student experience and academic rigor of University programs. This includes the oversight of educational and academic technology as a manager for related processes. The position also functions as a product manager and main liaison for all of academics with information technology (IT). This position also oversees faculty services related to the recruitment, orientation and onboarding, evaluation, retention, and professional development and scheduling processes for University faculty. This is a collaborative position with senior administration and functions, and requires a deep understanding of internal customer service, communications, and collaboration skills to produce high quality deliverables. This position will also have additional project and administrative duties as assigned.

Essential Functions:

  • Leads and manages all aspects of the academic and faculty services by providing leadership, vision, and direction to all aspects of processes and deliverables.

  • Possess and conveys a positive, collaborative, motivational and inspirational attitude to the faculty and staff.

  • Represent Academic and Faculty Services as a member of provost's council and provost's leadership team.

  • Supports the academic strategic and University strategic plan implementation.

  • Leads academic technology in the role of product manager and liaison to the IT business relationship manager.

  • Represents all of academics as a product manager to IT which specifically means prioritizing needs and demand on IT, speaking for academics on both strategic and operational collaboration and alignment with IT and help drive awareness and adherence to processes related to engaging with IT and the consumption of IT resources.

  • Collaborates and is a liaison with finance, marketing, human resources, legal, and University functions and services as required.

  • Works within the shared services environment to ensure collaborative and quality delivery of academic requirements.

  • Executes the APUS academic quality design framework (AQDF) for the design, development, and production of courses and programs, including the implementation of quality matters and other teaching and instructional design standards inherent in the AQDF.

  • Promotes excellence and innovation in design, development, and delivery of content and assessments utilizing learning theories, multimedia, immersive learning, mobile friendly learning and related pedagogical and educational technological approaches that create high levels of student and faculty engagement.

  • Supervises and oversees academic functional areas including: Curriculum and assessment, academic and instructional technology, instructional design, electronic course materials, the center for teaching and learning, faculty human resources, faculty scheduling, faculty development and related teams.

  • Guides, fosters, and supports continuous improvement and effectiveness in all University curricular and assessment processes.

  • Facilitates curriculum transformation, program development and review, and accreditation activities.

  • Incorporates high quality open educational resources (OER) into the course production processes.

  • Develops alternatives to traditional lab and immersive learning environments to meet program and accreditation standards.

  • Promotes ongoing faculty development, teaching effectiveness, and scholarly activities including research and outreach.

  • Recommends and develops faculty professional growth options for the center for teaching and learning.

  • Oversees faculty recruitment, onboarding, development, performance measurement, scheduling and general service needs.

  • Uses continuous quality improvement processes with measurable performance indicators.

  • Develop data and information reporting processes for the provost and University decision-making.

  • Develops and leads agile production processes for academic and faculty services and for academics and/or the University; organizes and promotes sprints that produce high quality outcomes and products.

  • Selects, trains, motivates and evaluates on site and remote staff; establish and monitor employee performance objectives; prepare and present employee performance reviews; provide or coordinate faculty/staff training; work with employees to correct deficiencies; implement discipline procedures as needed.

  • Manages growth and talent effectively and efficiently.

  • Creates and manages the academic and faculty services budget assisting in the development and administration of the budget for assigned functions; assure that all financial reporting and monitoring meet University requirements and needs.

  • Performs other duties as assigned.

Work Environment and Physical Demands:

  • Work location and office in Charles Town, West Virginia.

  • Office work requiring the ability to sit for long periods of time at a computer screen.

  • Deliver presentations and briefings.

  • Up to 25% travel as required.

Required Skills:

  • To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Demonstrates a high tolerance for ambiguity.

  • Confidentiality: Ability to maintain the highest level of discretion and confidentiality.

  • Collaboration: Ability to influence, motivate, and lead others in active collaboration by modeling effective practices through his/her own actions without a regular need for coercion for compliance.

  • Customer Service: Responds promptly to customer needs; meets commitments.

  • Understands the primacy of the academic faculty role in oversight and accountability for courses, programs, and curriculum.

  • Digital Savvy: Understands the basic capability needs of a digital business and is familiar working with an IT organization both on operational routines as well as in solution design and being a good "technology customer."

  • Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed; is results driven.

  • Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a persuasive manner.

  • Interpersonal Skills: Builds a culture of collaboration and collegiality. Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Attends to social-emotional aspects of interpersonal relations.

  • Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

  • Planning/Organizing: Prioritizes and plans work activities, uses time efficiently and develops realistic action plans; possesses strong organizational skills. Ability to manage product development and delivery processes.

  • Problem Solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; involves appropriate stakeholders; demonstrates solid troubleshooting abilities.

  • Professionalism: Approaches others in a tactful and diplomatic manner; able to cope with adversity and handle urgent issues under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Promotes professional standards and practices.

  • Quality Control: Demonstrates accuracy and thoroughness and monitors own work and work of others to ensure quality; strong attention to detail in reporting processes.

  • Responsiveness: Ability to respond to communications and assignments by the Provost with a quick turnaround as demanded by the context.

  • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; ability to translate technical information to non-technical users.

  • Technical Skills: Deep knowledge of Learning Management Systems and next generation learning delivery systems. Continuously builds knowledge and skills; shares expertise with others.

  • Works Independently: Proven success working under minimal supervision with the ability to self-direct.

  • Written Communication: Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information; ability to translate technical information to non-technical users. Knows when to move to oral communication strategies.

Required Education:

* A terminal degree in educational technology, instructional design, or related discipline required.

Required Experience:

  • Strong skills in budget planning and management.

  • Leadership and supervision experience in a center for teaching excellence or center for teaching and learning that provides technological and pedagogical faculty development for the online environment.

  • Solid understanding of regional and specialty accreditation processes and requirements.

  • Implementing agile project management, product management and related agile change processes at an institutional level.

  • Competency-based and stackable credential approaches to curricular delivery in an online/digital environment.

  • Aligning and assessing course, program, and institutional learning outcomes in an online/digital environment.

  • Creating multimedia rich content and interactions.

  • Implementing standards for online courses and programs within an institutional quality framework that assures consistency and quality across courses, programs, and disciplines.

  • Large scale digital/online course development (>500 courses per year; 2000+ unique course sections per term/semester) online and/or hybrid course in a higher education setting.

  • 5-7 years: Senior academic leadership (associate dean level or higher).


  • Building and maintaining file feeds/interfaces with third party vendors.

  • Working/demonstrable knowledge of copyright law and ADA 508 compliance.

  • Military education and understanding of military and related regulatory requirements for delivery of online programs.

  • Cohort-based higher education programs.

  • Development and delivery of hybrid/online, synchronous/asynchronous courses.

  • Development and delivery of online labs, or simulations.

  • Working with the degree qualifications profile (DQP).

  • Quality matters reviewer certified.

  • Developing both undergraduate and graduate online programs. 


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