The purpose of this position is to provide friendly, courteous, and patient front-line call center chat and text services including support to students and the college community for the following areas: advisement, application submission, registration, student accounts, financial aid, refund requests, deferred payment advice, and payment receipts. 

High School diploma/GED and three (3) years in-person or telephone customer service experience required. Prior clerical experience, preferably obtained working in a business office environment required. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.

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